Cut-off time

Copy

Open in ChatGPT

Ask ChatGPT about this page

Open in Claude

Ask Claude about this page

1. What is Cut-off time?

Cut-off time determines the latest time an order must be placed to be processed on the same working day. Orders placed after the cut-off time will be processed on the next eligible working day.

This guide explains how to configure cut-off time correctly, including weekend and holiday exclusions, to avoid misleading delivery information.

2. How to set up Cut-off time?

STEP 1: Open the settings

Go to Theme editor > Theme settings > Cut-off time settings group

STEP 2: Set the cut-off time

At Hour and Minute, select the cut-off time for order processing.

Example: 12:00 PM = cut-off time at exactly noon.

STEP 3: Configure weekend delivery exclusions

Use Weekend delivery exclusions to prevent cut-off time from applying on non-working days.

Choose among these options:

None: Cut-off time applies every day, including weekends.
Saturday: Exclude Saturdays.
Sunday: Exclude Sundays.
Both weekends: Exclude both Saturday and Sunday.

STEP 4: Set holiday delivery exclusions

In the Holidays delivery exclusions field:

Enter holidays in the format: Month Day

Example: March 13

⚠️ Note:

Enter one date per line.
List holidays in chronological order.
Do not include holidays that fall on weekends, as they are already excluded by the Weekend delivery exclusions setting.

STEP 5: Choose the cut-off time calculation mode

Select how the countdown and delivery logic should be calculated:

Everyday:

Counts time continuously across all days, including weekends and holidays.
Countdown is always within 24 hours.

❌ May cause misleading delivery information if your store does not operate on weekends.

Working days only (Recommended)

Excludes weekends and holidays from the calculation.
Countdown may extend beyond 24 hours (e.g. during weekends).

✅ Ensures accurate delivery expectations and avoids customer complaints.

STEP 6: Click "Save" when done

3. Support Information

Need help? Contact our support team at Omni Themes Support.