Once you have finished all the admin configurations, go to the storefront to check your WhatsApp widget. From the welcome pop-up/ Inside the chat widget, type a message and click “Send”/ press Enter from the keyboard. Continue the conversation in WhatsApp chat. You can search for FAQ by typing keywords in the search box When you are at an FAQ detail page, you can click on the Home button to instantly go back to the homepage of the chat widget.
Our app does not only support redirecting customers to the WhatsApp conversation with you, but we also provide you with the ability to create multiple FAQ to resolve customers’ common issues in no time. The pre-condition for FAQ to be displayed is the enabled chat widget. You will receive a warning message if the condition is not met. All FAQ are organized into FAQ categories. You can add new categories by clicking on the button Add category. A pop-up will be displayed to let you input the name, icon and visibility for this category. You also have the option to highlight this category, which is to show this category on the homepage of the Chat widget. If not, this category is only displayed on the homepage when there are no featured categories at all. If there is at least another highlighted category, this category is only shown when your customers choose to view all categories. You can add a new FAQ under each category by clicking on the button “Add FAQ”. A pop-up will be displayed to let you input the question and answer. The FAQ category field is locked until you save the FAQ and can be edited later. You can edit, delete, drag and drop categories and FAQ. Please note that FAQ are draggable between categories when they are expanded. You can expand all or collapse all FAQ.
This part allows you to customize the WhatsApp widget's UI and let you preview those changes. To use WhatsApp at storefront, you will have to turn on WhatsApp. Once you click on the Turn on button, you will be redirected to the theme editor to enable the app embed. To use FAQ at storefront, you will have to turn on the WhatsApp chat widget. You can leave this until after you have configured the FAQ. At each tab, you will be able to select a preset that we have already designed to quickly style your WhatsApp widget. There are configurations to help you tailor the appearance such as text color, button size and icon. Moreover, you can set up the support content during working hours and break time. Changes are shown in the preview.
Welcome to Omnithemes WhatsApp Chat & FAQ. This is an app that helps your customers immediately contact you via WhatsApp and resolve their common inquiries instantly via FAQ in the chat widget. First of all, you have to install our app to your store. This app needs access to: View personal data of Store owner, including Name, email address, phone number, and physical address. Also, it needs to view and edit store data in Edit your Online Store, including Theme, metaobject definitions, or metaobjects. If you agree, please click install to start using our app. Otherwise, please click Cancel. Our app consists of 3 main parts. General Settings, WhatsApp widget, and FAQ. After you have installed our app successfully, when you enter the app for the first time, you will have to configure all the store's basic data to be ready to use the app. These fields will be shown one by one in a pop-up. There's no Close button. You must click Skip for now if you want to exit because the information here is the most basic to use the app. You can also fill in this information in the General settings section. These data include: Phone number. Set up the store's phone number that you use to communicate with your customers via WhatsApp. Select the country code from the dropdown menu by clicking on the flag icon and input your number. Timezone. Set up the timezone applied to other time configurations. Choose from a dropdown list. Working hours & holidays. Configure the working time, break time, days off, and holidays. This will affect your chat widget appearance so that customers will be notified clearly of your support availability. After the required information is filled, a success message will show up. Now you can proceed to other parts of the app.
