1. What is FAQ?
An FAQ (Frequently Asked Questions) section is dedicated to letting merchants provide answers to common questions that users may have about a product, service, or topic. It typically includes a list of questions along with the store owner’s corresponding answers, organized in a clear and user-friendly format.
The purpose of an FAQ section is to address common inquiries and provide helpful information to users, reducing the need for them to contact customer support or seek answers elsewhere.
2. Section Components
| Section | FAQ | Provide answers to common questions regarding products/services in an accordion look. |
|---|---|---|
| Available block | Category | Used to show a heading category for the frequently asked questions block below. |
| Frequently asked question | Used to show a single question and answer. |
3. Location & Setup
To add and set up the FAQ section:
- Open the Shopify Theme Editor (Online store > Themes > Customize)
- Decide where you want to place the new section.
- Click “Add Section”.
- Select “FAQ”.
4. Highlight Features
- Organized by categories: Group related questions under a single topic.
- Expandable format: Expandable and collapsible answers to save space.
- Rich content support: Use text, links, or icons inside each answer.
5. Common Use Cases
🤔 How to add questions and answers to the FAQ section?
STEP 1: Add the section
Add the FAQ section.
STEP 2: Add questions and answers
By default, there are 4 Frequently asked question blocks within the FAQ section. You can add more by clicking on "Add block".
Click on one Frequently asked question block to open the setting panel. You can change:
-
Icon with 3 options:
- Select an icon from the drop-down list or choose None to hide it.
- To use a different icon, choose Use another icon and paste its exact name from the icon list.
- Add a custom SVG icon by pasting its code.
- Question: Fill in the question
- Answer: Fill in the corresponding answer.
STEP 3: (Optional) Add a category for the FAQ
If you want to group some relevant FAQs into a category/topic, use Category block. Here are the steps:
- Under the FAQ section, add Category block
- Drag it on top of all the Frequently asked question blocks that belong to this group.
- Click on the Category block to open the setting panel. Then you can change:
- Icon
- Title of the category
STEP 4: Click “Save” when done.
🤔 How to customize the FAQ section?
STEP 1: Click on the FAQ section to open the settings panel
STEP 2: Edit the content
- Enter a Heading for the whole FAQ area. Put some words inside the [] brackets to add a highlight effect.
- Under Marker, choose the highlight effect of the heading to be Underline or Font highlight.
- Toggle “Show border” to add a border around the question box.
- Tick “Collapsible” to hide the answer to a question, and it will expand on click.
- Add Background color for the section in light and dark theme modes.
STEP 3: Upload an image to the section
Still under the FAQ setting panel, go to Image and upload an image.
STEP 4: Customize the desktop/mobile layout
Under Desktop layout 🖥️ and Mobile layout 📱 setting panel:
- Choose the number of FAQ columns (only on Desktop layout 🖥️)
- Choose the Image alignment
- Choose to show section divider, adjust padding, and make the section full width.
STEP 5: Click “Save” when done.
🤔 Does the theme have an FAQ page?
Yes, the theme includes an FAQ page feature. Within the FAQ section, there is a pre-configured link to the FAQ page (optional), typically labeled as "View more".
The theme also provides pre-made templates for the FAQ page. To create an FAQ page, customers can navigate to the admin Page section, create a new page, and select one of the FAQ templates provided by the theme.
Note: Ensure Eurus is a live theme so you can access the theme's templates. Don't forget to publish the theme before assigning templates.
6. Support Information
Need help? Contact support@omnithemes.com or visit omnithemes.com.
