1. What is FAQ?
An FAQ (Frequently Asked Questions) section is dedicated to let merchants provide answers to common questions that users may have about a product, service, or topic. It typically includes a list of questions along with the store owner’s corresponding answers, organized in a clear and user-friendly format.
The purpose of an FAQ section is to address common inquiries and provide helpful information to users, reducing the need for them to contact customer support or seek answers elsewhere.
2. How to add questions and answers?
In the Theme editor, navigate to Theme sections, select your desired page, and under the "Template" section group, add the FAQ section to your preferred location.
By default, there are 4 frequently asked question blocks within the FAQ section, you can add more by clicking on Add block.
🤔 How to set up each Q&A block?
Click on one Frequently asked question block and to open the setting panel, you can change:
- Icon: 3 options:
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- Choose your favorite Icon from the drop-down list. Choose "None" if you don't want any icons.
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Find your preferred one in the Icon list, copy and paste its exact name to the “Use another icon” field. (Note: Make sure to choose Icon > "Use another icon" to activate this function.)
- Add a Custom icon (SVG code). (For assistance with custom SVG code, please contact our support.)
- Question: Fill in the question
- Answer: Fill in the corresponding answer.
3. How to customize the FAQ section setting?
After adding an FAQ section, click on it to open the settings panel and you can:
Heading: Enter a heading for the whole FAQ area. Put some words inside the [] brackets to add a highlight effect.Marker: Choose the highlight effect of the heading to be Underline or Font highlight.Heading size: Drag the bar or enter a specific number to change the size.Heading tag: Give the heading a tag for SEO purposes.Heading alignment: Change the position of the heading to the left, center, or right side.Show border: Tick to add a border around the question box.Rows alternative background: Tick to add a background to the question box. This will disable the Show border feature above.Collapsible: Tick to hide the answer to a question, and will be expanded when someone clicks on the down arrow. Untick it to make the answer always visible.Show "View all" button: Tick to show the View all button."View all" button position: Choose its position to be on Top or at the Bottom."View all" button link: Paste a link for the View all button. Image: Add an image above the FAQ content.SEO > Enable microdata schema: Tick it for SEO purposes. For more information, check out this guide about Microdata schema.Desktop layout: Desktop layout: Make the layout 1 or 2 columns on the desktopImage alignment: Change the image alignment to left or rightDesktop image height: Choose the image height.Show section divider: Add a divider line between the FAQ section with others Make section full page wide: The FAQ items will span the entire width of the page when displayed in a single column.Top padding & Bottom padding: Add a top & bottom padding for FAQ sectionMobile layout: Image alignment: Choose to put the image before or after the Q&A section.Mobile image height: Choose the image height.Show section divider: Add a divider line between the FAQ section with others Top padding & Bottom padding: Add a top & bottom padding for FAQ section
4. Does the theme have an FAQ page?
Yes, the theme includes an FAQ page feature. Within the FAQ section, there is a pre-configured link to the FAQ page (optional), typically labeled as "View more".
The theme also provides pre-made templates for the FAQ page. To create an FAQ page, customers can navigate to the admin Page section, create a new page, and select one of the FAQ templates provided by the theme. This simplifies the process of setting up an FAQ page, allowing users to quickly create and customize it to their needs.
Note: Ensure Eurus is a live theme so you can access the theme's templates. Don't forget to publish the theme before assigning templates.
