1. What is EU right of withdrawal, and how does Maximize help?
The EU right of withdrawal gives customers in the EU a set period to cancel an order or return a product, generally without needing to give a reason. To support merchants in meeting this requirement, Maximize adds return/cancellation entry points in 4 places: the Header, the Footer, a sticky Overlay button, and a dedicated form section.
2. Where the Withdrawal request feature shows up
| Header | A Withdrawal request block you can add to the Header section, rendering inline with your other menu items. See the Header guide. |
|---|---|
| Footer | A Withdrawal request block you can add to the Footer section, alongside your other footer columns. See the Footer guide. |
| Overlay | A sticky floating Withdrawal request button, visible on every page of your storefront. See the Overlay guide. |
| Section | The Withdrawal request form section - a standalone form guests fill in to submit their request. See the Section guide. |
3. How the pieces fit together
All three entry points (Header, Footer, Overlay) share the same link logic:
- Guests are sent to whichever page you set in each block's Link setting. This should be a page you've built using the Withdrawal request form section, so guests always have a way to submit a request without needing an account.
- Logged-in customers are automatically redirected to their Order page instead, where they can self-serve a return or cancellation directly - the Link setting doesn't apply to them.
⚠️ Prerequisite - New Customer Accounts only: The automatic logged-in redirect only works if your store uses New customer accounts. Legacy accounts are not supported. To check, go to Shopify Admin > Settings > Customer accounts and make sure you've upgraded.
In short: set up the form page once, point your Header/Footer/Overlay blocks to it, and both guests and logged-in customers are covered.
4. Recommended setup order
- In Shopify Admin, set up the Return & cancellation rules following this Shopify guidance.
- Build a page using the Withdrawal request form section - this is where guests will submit their requests.
- Add the Header and/or Footer Withdrawal request block, and point its Link setting to that page.
- (Optional) Add the sticky Overlay button for extra visibility, pointing to the same page.
5. Detailed guides
- Header - Withdrawal request block
- Footer - Withdrawal request block
- Overlay - Withdrawal request
- Section - Withdrawal request form
6. Support Information
Need help? Contact our support team at Omni Themes Support
